Remove Crease Roll it (Tightly)on a tube for one night or longer to improve crease.If necessary, please iron the back side (not the image side) with low tempertrue to easily remove the crease, To avoid possible steam damage, place a layer of dry cloth between the backdrop and the iron

About Size 

Material

vinyl material:

Not waterproof;it have less crease,

Can only be used for photography backdrop;

Maximum seamless width of 300cm

you can iron it to remove the creases,Crease can be improve.

Polyester Material:

Thicker,soft,better

Can be washed and ironed,No crease

Any folding, easy to carry

Economical price, Better quality!

Can be used for both indoor and outdoor photography;

Can be used and stored for a long time.

About Features

About Color

   Please note that there are many different display resolution between every computers, so the color shown on screen may has chromatic aberration. We will try our best to avoid this situation, thanks for your understanding..

About Custom

Q:How do I customize the background on sale?

A:You can send the custom information and size to our customer service via Conversations or Order Messages. Our designers will design for you.

Q:How do I customize the background not on sale?

A:You can send the pictures or ideas and size you want to our customer service, and our designers will try to design a similar background for you.

Q:I have files can be printed directly, how to send to you?

A:Please tell us the size you want.

The pixel of the picture is best more than 3000px * 3000px, or the resolution at least 300dpi.

otherwise the print will be blurry.

Q:How to customize the background?

A:You can send the customize information according to the numbers on the picture here.

Our designer will make the rendering for you, then I will send you the rendering to confirm. 

Q:How long will it cost to send the background to me?

A: We need 2-4 workdays to produce after you order.Usually need to send to the United States 12-20 working days, Europe, Asia, Oceania takes 15-30 working days. Africa, South America takes 25-60 working days. Note Brazil takes 40-90 days. If you are anxious to Get the package, please contact us to choose fast shipping

About Wrinkle and Unpacking

About Filming

If you have any problems once received, Please feel free to contact us before leaving a negative feedback. We would try our best to help you solve the problem.
Wish you have a happy shopping in our store!

Thank you !

We ship worldwide (well, almost) and we provide FREE STANDARD SHIPPING on all orders over $35.

Shipping & Delivery

FREE SHIPPING ON ORDERS OVER $35 (7-15Days)

STANDARD SHIPPING $4.99  (7-15Days)

DHL $39.99 (3-7Days)

Address

To ensure that you can receive your package in time, please make sure that you fill in the correct delivery address and contact information! If you find that your order information is incorrect, please contact us at support@ Elvesmall.com with your order number and correct information as soon as possible.

Packaging

To save the planet and reduce waste, we will try to pack many items in one package if you order multiple items. This may result in a slightly longer processing time, especially for orders of more than 5 items.

Restrictions

Please note that there are some restrictions that our carriers can't ensure safe delivery. Please double check the nominated shipping address contains specific details such as unit number, street number, building number, etc. 

We are not responsible for any failed delivery attempt caused by the negligent behaviors of customers. For example, providing incorrect delivery information including name, address, zip code, etc.

For certain countries (including U.S. island territories), you may have to go to your local postal office to pick up the package and the delivery time may be longer than suggested above. Thank you for your patience and understanding.

Customs Duties

Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers, especially if you choose Express shipping for your order.

Customers take full liability for all return shipment costs, customs charges, and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, we cannot declare purchased items as gifts or list an amount lower than the actual product price.

Additional Information

1) Express Shipping is not available for P.O. Boxes /APO/FPO addresses and non-continental Europe (islands and territories affiliated with the aforementioned European countries). Also, you will more likely be charged for customs duties than flat-rate shipping.

2) Shipping Time does not include a 1-5 day processing period required to process your order from the date your order is placed. For pre-order items, the wait will be longer as we cannot guarantee the manufacturer's schedule.

3) If there is any shipping issue with your package, you must contact Customer Support within 90 days after your order was placed.

Still Need Help?

If you need additional support, please contact us at support@ Elvesmall.com

We ship worldwide (well, almost) and we provide FREE STANDARD SHIPPING on all orders over $35.

Shipping & Delivery

FREE SHIPPING ON ORDERS OVER $35 (7-15Days)

STANDARD SHIPPING $4.99  (7-15Days)

DHL $39.99 (3-7Days)

Address

To ensure that you can receive your package in time, please make sure that you fill in the correct delivery address and contact information! If you find that your order information is incorrect, please contact us at support@ Elvesmall.com with your order number and correct information as soon as possible.

Packaging

To save the planet and reduce waste, we will try to pack many items in one package if you order multiple items. This may result in a slightly longer processing time, especially for orders of more than 5 items.

Restrictions

Please note that there are some restrictions that our carriers can't ensure safe delivery. Please double check the nominated shipping address contains specific details such as unit number, street number, building number, etc. 

We are not responsible for any failed delivery attempt caused by the negligent behaviors of customers. For example, providing incorrect delivery information including name, address, zip code, etc.

For certain countries (including U.S. island territories), you may have to go to your local postal office to pick up the package and the delivery time may be longer than suggested above. Thank you for your patience and understanding.

Customs Duties

Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers, especially if you choose Express shipping for your order.

Customers take full liability for all return shipment costs, customs charges, and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, we cannot declare purchased items as gifts or list an amount lower than the actual product price.

Additional Information

1) Express Shipping is not available for P.O. Boxes /APO/FPO addresses and non-continental Europe (islands and territories affiliated with the aforementioned European countries). Also, you will more likely be charged for customs duties than flat-rate shipping.

2) Shipping Time does not include a 1-5 day processing period required to process your order from the date your order is placed. For pre-order items, the wait will be longer as we cannot guarantee the manufacturer's schedule.

3) If there is any shipping issue with your package, you must contact Customer Support within 90 days after your order was placed.

Still Need Help?

If you need additional support, please contact us at support@ Elvesmall.com

At Elvesmall, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept returns within 15 days of receiving your order(Except for custom-made clothing such as suits & dresses)

To initiate a return, please follow these steps:

Contact our customer service team at SUPPORT@Elvesmall.COM to request a return authorization.
Pack the item securely in its original packaging, and include any documentation, tags, or accessories that came with the item.
Ship the item back to us using a trackable shipping method.
Once we receive the item and confirm it is in its original condition, we will issue a refund to your original payment method within 3-5 business days.

Please note the following:
Original shipping fees are non-refundable.

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at SUPPORT@Elvesmall.COM.

We hope this return policy provides clear and concise information for your customers, and helps to streamline the return process.

Attention: The address on the package is not return address, so please contact us first!

Return & Exchange

Except for any products designated on the Site as non-returnable, we will accept returns of unworn, unwashed items in new condition with the original tags and hygienic liners attached within 15 days of their delivery date.
1. Please note that we don't accept returns after the 15 day time frame.
2.Our items that must be returned in their original condition.
3. Remember to take extra care to pack your return package properly so they don't get damaged on the way.
4.To ensure a successful return, please return using a standard shipping service that provides tracking.
5. For return, any promotional gifts received must be included with the returned items.
6. Items returned without authorization will not be accepted.
If you need to return the items please contact us to get the return address. We will issue a refund to your original payment method within a week after we receive your return information.

What is not accepted for return?

The following items cannot be returned or exchanged: swim wear, costumes, bodysuits, lingerie, beauty products, underwear, event and party supplies, DIY supplies,and custom products (such as special orders or personalized items)

We cannot offer refunds on items with broken hygiene seal. Items with non-returnable marks and free gifts cannot be returned.

Order Cancellation

Your order will be fully refunded if it's canceled within 24 hours of purchase. Please use live chat or contact us by SUPPORT@Elvesmall.COM. if you decide to cancel the order. For orders canceled after 48 hours of purchase but before shipment, a 10% cancellation fee is applied. We will NOT accept order cancellation request if the order have already been shipped.

Refund

Returns will be processed within 3-5 days upon receipt of your package. The refund will be issued to your original payment account and cannot be returned to alternate cards or different forms of payment.

If you do not get your refund please check your account. And then still didn’t get your refund please contact us by live chat or SUPPORT@Elvesmall.COM. We will reply as soon as possible.